According to this article, there are three words that you should avoid using in your work e-mails, because it’s just rude.
#1 – ACTUALLY:
‘Turns out that when I use “actually,” it’s usually because I’m correcting someone. The proof is in a recent email I sent to my editor.
Erin: That wording felt a little misleading, so I changed it.
Me: Actually, I pulled that sentence from the [company] website!
It’s not an awful response, but a better one would’ve been:
Thanks for your feedback! I used that sentence because I found it on their site.”‘
#2 – SORRY:
‘I’m not even using “sorry” during those times I’ve truly messed up. Instead, I’m saying, “I apologize.”
Because “sorry” is so overused, it tends to feel flippant and non-genuine. “I apologize,” on the other hand, is said rarely enough that it still carries a lot of weight. When I use it, people know what I’m saying is heartfelt.’
#3 – ME:
‘It’s not just the word “me” I wanted to avoid. It was everything “me” represents—being internally focused, rather than concentrating on how I can help the people I interact with every day.
Here’s an email I was going to send, before I realized it had the off-limits word:
When you have a moment, could you please send me the info on next Wednesday’s campaign launch? I want to double-check a couple details before it goes live.
Here’s the re-written version:
When you have a moment, could you please send over next Wednesday’s campaign info? Double-checking a couple details before it goes live to make sure the client is happy!